FAQ
Frequently Asked Questions
Scented Products
What type of wax do you use? We use high-quality olive oil wax. It melts clean, throws fragrance beautifully, and it's a safer choice for your home and the people in it. Intentional down to the ingredients.
Are your products eco-friendly? Yes. We prioritize clean, responsibly sourced materials because stewardship matters, including how we care for the spaces we've been given.
Do your products contain harmful chemicals? No. Our fragrance oils are phthalate and paraben free and Prop 65 compliant. You can breathe easy, literally.
Are your fragrances natural or synthetic? Our fragrances are crafted using a blend of safe, high-quality ingredients designed to create an immersive experience while remaining safe for your home.
Wax Melts & Room Sprays
How do I use my wax melts? Break one or two cubes from the clamshell and place them in your wax warmer. As they melt, fragrance fills the room. When the scent fades, let the wax cool, remove it, and start fresh. Simple, intentional, repeatable.
How long do my wax melts last? Most cubes give you 8 to 12 hours of fragrance, though it varies by warmer and room size. However long it lasts, let it be time well spent.
How do I use my room spray? Spray lightly into the air or on linens to shift the atmosphere of a room. Use it before prayer, during your morning routine, or any moment you want to be reminded of what you're anchored to.
How long does the fragrance last? Wax melts release scent continuously while warming. Room sprays linger for up to 2 hours. The size of your space will affect coverage, so adjust accordingly.
Are your products safe around kids and pets? We take that seriously. Keep warmers out of reach of little hands and curious animals, don't leave a plugged-in warmer unattended, and use room sprays in well-ventilated areas away from direct contact with pets.
Brand & Story
What does "Anchored in the Waves" mean? It comes from Isaiah 43:2, the promise that when you pass through the waters, God is with you. Not around them. Not after them. In them. This brand was built on that truth. Every product is a reminder that you're held, even when the waves are high.
Is this a Christian brand? Yes, and we mean that fully. Faith isn't the aesthetic here, it's the foundation. Every collection is anchored in scripture. Every scent is chosen to create space for stillness, prayer, and the kind of peace that doesn't make sense on paper but shows up anyway.
What makes Anchored in the Waves different? Every product is crafted with purpose, to anchor you in truth when life gets loud, and to remind you that peace isn't the absence of waves. It's the presence of God in the middle of them.
Orders & Shipping
When will my order ship? Orders are processed within 7 to 10 business days. You'll receive a tracking number as soon as your order is on its way.
Can I change or cancel my order after placing it? Once an order is placed, we're unable to modify or cancel it. Please review your order carefully before checkout.
Do you offer local pickup in Charlotte? Not at this time. We currently fulfill all orders through our online shop and ship directly to you.
Do you ship outside the U.S.? Not at this time. We ship within the United States only. We appreciate your support and hope to expand in the future.
Returns & Issues
Do you accept returns or exchanges? Because of the nature of our products, we're not able to accept returns or exchanges on opened items. But your experience matters here. If something isn't right, please reach out. We'd rather hear from you than have you walk away without resolution.
What if my order arrives damaged? Please contact us within 48 hours of delivery with a photo and your order number. We'll make it right. That's a promise.
Wholesale & Bulk Orders
Do you offer wholesale or bulk ordering? Yes. We welcome wholesale inquiries from retailers and bulk order requests for special occasions or events. Reach out to us at hello@anchoredinthewaves.com to start the conversation.
Customer Care
How can I get in touch? We'd love to hear from you. Reach us at hello@anchoredinthewaves.com. We aim to respond within 1 to 2 business days.